International Shipping & Delivery procedure

SHIPPING COSTS & CANCELLATION

Shipping costs are automatically calculated on the basis of weight and mode of dispatch, once Checkout is opted for.

Orders received by 8:00 AM (GMT) are generally dispatched on the same day and those received thereafter, the next working day. No international deliveries on Saturdays, Sundays and holidays.

CUSTOMS CLEARANCE

Certain countries charge custom clearance / import duties on small consignments / consumer orders. Our courier partners work and liaise with Customs Departments world over to ensure smooth and swift clearance. However, such charges, if any, must be borne by the customer placing the order.

ORDER CANCELLATION

Any order may be cancelled. However, the same has to be done before the dispatch has taken place. If the dispatch has been made, cancellation will not be possible.

DELIVERY COLLABORATORS

We partner with Fedex / DHL EMS / AIR MAIL (Postal) to deliver across the globe. Whereas express couriers - Fedex / DHL take 5-7 working days, EMS could take 12-15 working days and AIR MAIL upto 20-25 days to deliver.

INCOMPLETE / SHORT / DAMAGED DELIVERY

In case a customer receives a short / damaged delivery, the same shall be shipped afresh / alongwith the next order, as possible and mutually agreeable. However, the customer should thoroughly check the packet upon delivery as to gross weight / condition before taking delivery / opening the package and signing the Proof of Delivery and also preserve the same carefully.

LOST / UNDELIVERED ORDERS

In case of any order being lost in transit / undelivered, we shall send the same afresh (However, if any customs duty is leviable in the importing country on the said parcel, the customer must bear and pay the same).

We strive to offer the best and genuine services to our customers at all times. However, things may not happen as planned / scheduled at all times due to unavoidable circumstances. We however, endeavour to make our best efforts to have the matter resolved to the full satisfaction of the customer.

For any further and specific information please feel free to mail us at info@goldentipstea.in for a prompt reply.


Shipping within India

We work with DTDC & Trackon Couriers as well as India Post.

We offer FREE SHIPPING across India for all orders of Rs. 499-00 and above.

For all orders below the value of Rs. 499-00, we charge a flat Rs. 50-00 extra as shipping charges.

And no domestic deliveries on sundays and holidays.